A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order inthe UE ...


A technician connects a second monitor to a desktop. It is physically located to the right of the existingmonitor ...


Which of the following types of cables are MOST likely to be used to connect to an external hard drive. (Select ...


A customer is building a high end gaming PC and is seeking an appropriate power supply unit. Which of thefollowi ...


Which of the following is required during the installation of a digitizer.


A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxesover a V ...


For which of the following types of printers should a technician obtain a maintenance kit containing a fuser,tran ...


Which of the following cable connection types is an example of a mini DIN.


A customer wants a computer for performing a single threaded task as quickly as possible. Which of thefollowing ...


Which of the following display technologies provides the BEST range of visible colors.


A customer wants to transfer data from the DVR to a DV


A small workgroup inherits a second hand printer without networking capabilities. Which of the following isthe B ...


A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four arewhite and f ...


A user wants to reduce the amount of paper consumed on a multi function printer. Which of the followingsettings ...


A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but thehardware has ...


Which of the following types of expansion slots is MOST frequently found in blade servers.


A user wants to extend a PC’s capacity by connecting external devices. Which of the following connectorswill al ...


Which of the following memory types is primarily used in laptops.


A small company needs to print several color copies of the same contract to go to various departments andcustomer ...


A computer technician is responding to a call about a printer that is causing streaks to appear on everyprintout. ...


Which of the following adapters converts an analog signal to a digital signal.


Which of the following MUST be the same when replacing a hard drive in a laptop.


A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation,the com ...


Which of the following RAM types can continue working if there is corrupt data.


Which of the following devices does a technician need to calibrate as part of an installation.


A technician is installing Hyper V and is getting an error that the software is not able to be installed. Whicho ...


A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver.Whic ...


A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen onthe telev ...


A user is searching for a piano keyboard to connect to a P


Which of the following is important when replacing a power supply in a workstation located in a datacenterserver ...


A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become morefrequent. T ...


The technician would like to upgrade a workstation by adding a USB 3.0 card, and upgrading the videocard, sound c ...


Which of the following protocols would be used for file sharing between MAC OS and Windows OSworkstations on a LA ...


Which of the following Internet connection types is known to have a significantly higher latency than theothers. ...


Under normal circumstances, which of the following wireless standards provides the slowest transfer speedat 2.4GH ...


An IT Director wants to increase security on the company website to prevent man in the middle attacks.Which of ...


Which of the following ports is used for a secure browser connection for an online purchase.


Which of the following ports is typically used for sending email.


Which of the following connectors are commonly used for fiber optic cables.


A machine receives an IP address starting with 169.254.x.x when which of the following occurs.


A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55meters (180.4 ...


Which of the following is an advantage of using DHCP for network addressing.


A user wants to implement a wireless router that will have the fastest data speeds and operate over the5GHz frequ ...


Which of the following devices is BEST to use when designing a SOHO network to ensure the least amountof collisio ...


Which of the following Internet connection types is a digital form that runs over standard telephone wiring.


The device that allows two different networks to communicate with one another is:


A technician is tasked with finding and labeling where a network connection terminates in a patch panel.Which of ...


A technician is tasked with replacing all the APs in an office building for greater speeds. The currentlocation o ...


Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting anynetwork co ...


A network administrator has a requirement to implement a WiFi hot spot for the public. Which of thefollowing sho ...


Which of the following is a public IP address.


A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the followingwiring co ...


Which of the following BEST describes the reason a network administrator would task a technician withreplacing a ...


There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of thefollowing woul ...


A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so theneces ...


Which of the following would need to be enabled on a mobile phone to share its Internet connection withmultiple d ...


Android smartphones are typically different from other smartphone devices in that:


Recently a company updated their network infrastructure. A user reports that a laptop is experiencingslower netwo ...


Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in orderto insta ...


Wearable fitness tracking devices use which of the following technologies to determine user activity levels.


A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which ofthe fo ...


A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like itto sh ...


A laptop has a network port that is not working consistently and wireless is out of range. Which of thefollowing ...


A customer wants the thinnest laptop possible. Which of the following display technologies typically allowsfor th ...


Which of the following components is responsible for converting light into digital information.


A customer brings a laptop in for repair, because the screen image is upside down. Which of the followingis the B ...


A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Whichof the fol ...


A user has requested a device that could be used for web conferences while away from work. The devicewill mainly ...


A customer struggles with the small print of most smartphones. The customer still likes the idea of using asmartp ...


A user has downloaded an image file and needs to install an application from the image. When trying toexecute or ...


A customer asks a technician for a device that has the capability to easily connect a laptop to an externalmonito ...


A technician is working on a laptop with a failed Ethernet port caused by ES


When a technician is planning to replace a laptop hard drive, the technician will need to:


A laptop logon screen can barely be seen, despite adjusting the display’s brightness setting. Which of thefollo ...


A network technician has been tasked with deploying new VoIP phones on a network. When the technicianplugs the Et ...


A technician cannot communicate with one particular IP address and needs to narrow down where thetraffic is stopp ...


A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over.The u ...


A technician is troubleshooting a desktop that is having intermittent issues with locking up and systemerrors. Th ...


A user is notified of file system errors on an external hard drive. Which of the following tools can be used tore ...


A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, thesystem wi ...


An office printer that was working earlier in the day is no longer printing any documents. Pre existingworkstati ...


A technician receives a call that a client’s PC is not booting after a recent test of the building’s back up ...


A technician receives a report from a client that is having issues with colors on a monitor. The techniciannotice ...


A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens.The ...


A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before thesystem p ...


A printer on the second floor is not printing for anyone. However, the printer has power and displays readyon the ...


The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which ofthe follow ...


The loud clicking noise coming from a faulty hard drive is MOST likely created by:


A workstation has a network link light, but it cannot access internal network resources. Which of thefollowing is ...


Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to supportWindows 8.1 ...


A user has reported that the company notebook is performing some random mouse actions requiring theuser to make a ...


A network printer is online and ready. The accounting group is unable to print to this network printer, butother ...


A customer has left a computer monitor on over the weekend and now notices slight discoloration of thescreen. Thi ...


A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of abuilding. ...


After receiving a call from an executive, a technician walks into a meeting room to find that the projector isnot ...


A user states there are multiple small black dots on an LCD screen. Which of the following should be doneto resol ...


A client’s computer is not connecting to a website. Which of the following commands will allow thetechnician to ...


A user is trying to use an external hard drive with an incompatible file system. Which of the following toolswill ...


A brownout has occurred within a building. A technician is repairing a workstation which has a power light,but is ...


A user is reporting that a desktop monitor backlighting is very dim. Which of the following should beperformed FI ...


A user reports that the mouse is not working properly. The technician notices on the user’s workstation thatthe ...


A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD andattempts to ...


A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds,o ...


A user attempts to turn on a computer and receives no response. The user calls the technician to report thecomput ...


A user notices the printer that is used for printing global shipper’s labels is missing columns in the printedl ...


Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and losevideo t ...


A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which ofthe fo ...


A technician is working on a server with high latency on the mapped network drive. Upon entry into theserver room ...


Joe, a user, receives a wireless router from his ISP with a pre set password and configuration. He canconnect to ...


A technician is tasked with upgrading the hard drives of a high end workstation to SS


A customer states that when booting up the workstation, there is a message that says “no operating systemdetect ...


A customer signed up for the mobile pay service to use with their first generation smartphone but it doesnot work ...


A user wants to store a personal video to view at a later time. Which of the following types of media is theLEAST ...


A technician is building a workstation that will only be used to connect remotely to a server. Which of thefollow ...


A user is watching streaming video on a home network, but experiences buffering and delays when thereare too many ...


A small office would like to offer Internet access to customers while onsite. However, customers should notbe abl ...


Which of the following types of media connectors carries digital video as well as audio.


Which of the following is a type of fiber connector.


Which of the following ports is used when accessing a website with SSL encryption.


Which of the following monitor technologies provide the widest viewing angle with rich colors and consistentbackl ...


A user wants to enable hands free for a smartphone in a car. Which of the following needs to beperformed.


A client, Joe, has reported issues with the back cover of his company issued smartphone. Joe stated that itseems ...


A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following formatspecific ...


A technician is installing a wireless router to be used as an access point. The company firewall will assignIP ad ...


Two drives in a RAID 5 have failed. Which of the following will the technician need to implement.


A user is unable to show an Android smartphone display on a TV. Which of the following settings should thetechnic ...


A network technician connects a tone generator to an RJ 45 drop. Which of the following is the MOST likelyreason ...


A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media.Whi ...


A group of users need to connect directly to a printer with continuous access. Which of the followingconnection t ...


A PC has been randomly rebooting several times a day. The technician checks the case for overheatingand finds the ...


A user is reporting toner smudging on paper after printing. Which of the following should the technicianinspect. ...


A new employee has reported that print jobs are printing as garbled text. Which of the following is MOSTlikely th ...


A customer is reporting that after removing a laptop from the docking station and bringing it home, thecursor occ ...


Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on theSOHO router ...


Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during herpresentat ...


A customer wants to connect a laptop to a mobile device’s Internet for use in situations where there is noInter ...


A technician is asked to install Microsoft office directly on a customer’s computing device. The techniciannoti ...


Which of the following wireless technologies is LEAST likely to be intercepted by a third party.


A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotelywiped s ...


A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools isre ...


A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cablety ...


A user creates a file in presentation software to be shown on a widescreen display. The user would like toadjust ...


The technician is troubleshooting a connection issue between the switch and the wall jack. The user isplugged int ...


A technician is required to connect a new cable to an open port on the patch panel. Which of the followingwould t ...


Which of the following would typically require the use of a punchdown tool to connect a cable to the networkswitc ...


A technician is notified of an inkjet printer not printing properly. The user’s computer has the printersoftwar ...


A technician is tasked with setting up a workstation in a new location. The technician realizes there is nonetwor ...


A technician is responsible for setting up laptops in a room for a small conference. The laptops need tocommunica ...


A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152meters) in d ...


A user wants pages 1 5 separated from 6 8 when they are retrieved from the printer. Which of the followingsetti ...


A video projector shows the image from a laptop, but everything is colored blue. Which of the following isthe MOS ...


A new company is thinking of upgrading its media workstation in the conference room. The computer will bepredomin ...


Which of the following would likely be the MOST cost effective media to use for storing 8GB of data.


Which of the following is an advantage of using static IP addresses for a business.


Which of the following is an advantage of UDP over TCP.


A technician has just installed a wireless access point in a customer’s home office. While testing thenetwork a ...


Which of the following features is an advantage of a switch over a hub.


Which of the following is used to facilitate communications with a user’s smartphone in order to makepurchases ...


A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled toaccomplish ...


Which of the following connectors can be used for video, audio, and storage devices.


A company wants to conserve paper without limiting the ability to print. Which of the following settingsneeds to ...


Which of the following network devices filters traffic of many different protocols based on a predeterminedset of ...


An IT manager needs to install a large display in a front office area with a lot of natural light. Which of thefo ...


An employee wants to work more efficiently from home. The IT manager suggests the employee considerpurchasing a d ...


A technician is installing a network enabled security system that features IP based cameras. To access thesyste ...


Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regardingthe u ...


A user has received an error message when connecting to the wireless network. The error indicates the IPaddress b ...


After migrating a network based print queue to a new server, users are reporting that documents are notprinting ...


The Chief Executive Officer (CEO) of a company has requested outside access to a server within thecompany network ...


A user reports the cursor jumps around when typing in documents on a new laptop. Which of the followingis MOST li ...


A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correctmach ...


Users have started calling the helpdesk reporting they cannot access resources on the network or theInternet. A t ...


A server has been configured behind a firewall and a website has been deployed, but customers are unableto access ...


A technician has just installed a new SOHO router. There are four people sharing the Internet connection,and when ...


A finance officer has submitted a request for a new wireless access point. The technician has set up thephysical ...


A customer needs a router that will be able to handle all incoming and outgoing networking trafficindependent of ...


A user is attempting to print a color document but it will not print in color. Which of the following should thet ...


Which of the following expansion ports would be used to enable transfer of power, data, and video toperipheral de ...


Which of the following are the BEST features to include in a Home Theater PC. (Select TWO).


A user reports the inability to access a company server using the FTP protocol. A technician finds otherports to ...


A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing areboot, the t ...


A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of ...


A technician has been tasked with setting up email on a user’s phone. The user also wants the email toremain on ...


An end user requires an add on card to install in a computer. The card should provide the highest audio/ video ...


A technician works for a company that has virtual servers and virtual desktops. The company hires a user who onl ...


Which of the following components of a motherboard is responsible for communications between CPU and RAM.


A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and pow ...


A user, Joe, is watching a training education video and notices dark pin sized dots in the same location on his ...


A customer asks a technician to upgrade a desktop computer to support the DVI D interface. Which of the followi ...


A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. ...


A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the batter ...


Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level ch ...


A technician just installed an antivirus suite on a workstation. It is kept up to date and has recently scanne ...


A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees n ...


A user is having problems printing. The technician believes the printer may be out of ink. Which of the followin ...


The contrast ratio for an LCD monitor is BEST defined as the ratio between:


A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is receive ...


Which of the following technologies is the MOST secure form of wireless encryption.


The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the ext ...


Which of the following processing types allows two instructions to be received and processed nanoseconds apart. ...


Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC work ...


A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective ...


Which of the following cable types delivers a signal over a single pin connector.


Which of the following has color codes that match on both ends (e.g. orange white, orange, green white, blue, ...


Which of the following channels should a technician choose when installing multiple wireless access points for a ...


A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following ...


A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a ver ...


Which of the following devices requires 3.3V of power from the motherboard.


Multicast addresses fall in which of the following classful address ranges.


Which of the following translates digital signals into analog for transmission over phone lines.


Which of the following cable types typically transmits the video from an analog security camera back to the CCTV ...


Which of the following cable types should always be used through life safety areas.


Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency. ...


A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the follo ...


Laser printers and thermal printers both use a heating element to function. Which of the following differentiate ...


When referring to laser printing, which of the following describes the development process.


Which of the following would MOST likely be found on a docking station versus a port replicator.


A technician has been tasked with designing a new printing solution for a small team. They want to be able to us ...


ESD mats are useful for protecting against which of the following hazards.


A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which o ...


Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly. ...


Which of the following wireless standards operates at 5GHz. (Select TWO).


A technician is preparing to perform a processor upgrade on a critical company server. Which of the following pr ...


Which of the following devices uses both light and a lens to facilitate data warehousing.


Which of the following supports a MAXIMUM frequency of 100MHz.


A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install ...


Which of the following helps law enforcement show accountability for evidence as it was gathered.


A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infra ...


A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control ...


A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need ...


A technician has been asked to identify the unknown network addresses from a series of printers attached to the ...


RAID 5 requires a minimum of how many hard drives.


When installing a floppy drive data cable, it is important for a technician to ensure which of the following. ...


A laser multi function device in an office is able to scan documents, but users are reporting that when they tr ...


When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports sho ...


Which of the following is the maximum throughput of a USB 3.0 connection.


Which of the following types of connectors can use a maximum of 8 strands of wires.


A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memor ...


A technician is trying to install a full size PCI card into a slim line desktop P


Which of the following network cable types has the longest range.


A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would ...


A user with a USB printer would like to print from more than one computer. Which of the following features shoul ...


Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD RW.


Which of the following connectors provides the capability to pass both analog and digital signals.


A service call was opened for a thermal printer that has poor print quality. Which of the following should the t ...


A technician needs to attach a network cable to a wall jack in the conference room. After running the cable thro ...


Which of the following devices uses MAC tables to allow multiple computers to access a single network connection ...


Which of the following laser printer components will flip the paper to allow for printing on both sides.


A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the pa ...


Which of the following is used to provide secure file storage to network users only.


A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the d ...


Which of the following Internet connection types has the HIGHEST latency.


Which of the following would BEST describe the capabilities of a 64 bit operating system.


Joe, a user, wants to modify the fan speed settings on his P


A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate ...


A technician needs to install a projector into a conference room with several windows. Which of the following sh ...


A common method of accessing computers remotely that uses port 23 is known as.


Which of the following allows for audio and video connections using a single cable.


Which of the following standards is an expansion card slot used only for graphics.


Modern laptop screens are much brighter because of advances in which of the following technologies.


A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. W ...


Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is rep ...


Which of the following cable types designates that it can safely be run through a drop ceiling.


A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0 15. Whi ...


By default, which of the following ports is used for SMTP.


A small office with five computers on a workgroup that are directly connected to a switch is an example of which ...


A customer is terminating an employee for suspected activity that is against company policy. They have called An ...


Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps.


Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no lon ...


Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWir ...


Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following w ...


Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network.


Which of the following is an advantage of an IPv6 network.


Which of the following connection types is capable of transmissions speeds up 100 Gbps.


Which of the following wireless transmission methods requires line of sight.


A user has a CAD / CAM workstation that is to be reconfigured into a Gaming P


Which of the following would be used to connect two remote sites.


A bank wants to maximize the security of employee computer data displayed on their screen. Which of the followin ...


Which of the following cable types is used to transmit data from a satellite dish to the satellite modem.


A customer needs to run several virtual machines on their design workstation to work on cross platform software. ...


Older video cards used S video to output to a TV. This standard has been replaced by:


Which of the following is the BEST approach a technician should take when informing a customer about their findi ...


Most notebook PCs have their WiFi antenna located in the:


Which of the following displays has the HIGHEST Hz frequency.


Which of the following devices can be used to merge traffic between two different network topologies.


A gaming PC has been built from components. The system is getting power but there is no video on the display. Wh ...


Which of the following RAM types is used if it is labeled as 4 GB PC1333.


Which of the following versions of Windows XP would a technician MOST likely install for a small business.


Which of the following is the subnet mask for a Class A IP address.


Which of the following BEST explains how the data rate is doubled in DDR RAM.


A technician is building a custom gaming computer. Which of the following is the FASTEST memory the technician c ...


A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs wou ...


An older laptop does not have Wi Fi capability but has some rectangular slots on its side. Which of the followi ...


A technician has a work order to install a USB 3.0 expansion card into a P


A user is trying to use Remote Desktop to connect to another computer on the LAN. The connection fails. The tech ...


Which of the following is the standard sequence of wire color in a RJ 11 phone line.


A technician would like to connect to a computer using remote desktop. Which of the following ports does remote ...


Which of the following should a technician do NEXT after reporting an incident.


Which of the following MUST be configured when trying to start a machine with a DVD.


After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following ...


Which of the following interfaces are used to simultaneously transfer video and audio at high rates.


Which of the following expansion cards would MOST likely have the requirements of utilizing a direct auxiliary 6 ...


To configure two drives for MAXIMUM performance, which of the following RAID types should be used.


Which of the following panel types would allow for the THINNEST possible display monitor.


A technician is tasked with selecting components to build a computer that will be used for computer aided draft ...


Which of the following devices transmits data to all ports regardless of final destination.


Which of the following uses a single connector to deliver both video and audio.


Which of the following expansion slots uses a serial connection.


Which of the following would allow for multiple computers to share a display and input devices.


Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the ...


A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the p ...


When installing multiple SCSI drives in a system, which of the following is correct.


Which of the following would be the MOST important factor to consider when building a virtualization workstation ...


Which of the following are standard AMD processor socket types. (Select TWO).


Which of the following is the form factor of a standard Parallel connector.


A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the follo ...


Which of the following technologies is responsible for communication with the CPU.


On an ATX motherboard, the 4 pin auxiliary power connector provides which of the following.


Jot, a user, has installed a new monitor on an existing system. Jot calls a support technician and reports that ...


Ann, a user, has recently installed a new Blu Ray ROM in her desktop computer. The computer recognizes the devi ...


Which of the following external ports would a technician use to connect a keyboard. (Select TWO).


A technician has 2GB of data that needs to be backed up from a customer’s Windows 7 computer. Which of the ...


Which of the following adapter types uses a 7 pin cable to transmit video signals.


A technician is asked to upgrade RAM in a laptop from 4GB to 8G


Which of the following types of connectors would be found to connect printers and scanners to a device that did ...


Which of the following types of device cable types are used to connect output devices such as printers and scann ...


A technician wants to install a secondary IDE drive which will be configured for additional user storage on the ...


USB 2.0 and which of the following ports share the same connector.


Which of the following characteristics is generally found on a docking station that port replicators do not offe ...


Which of the following RAM types supports triple channel configurations.


Which of the following devices would provide protection for electronic equipment in an area prone to intermitten ...


Which of the following RAID types uses a drive mirroring algorithm. (Select TWO).


Which of the following adapters causes the LEAST amount of signal loss.


Which of the following are factors when designing a home theater PC.


A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the followin ...


Jot, a customer, requests that the desktop system he is buying is able to be used at his vacation home in anothe ...


Which of the following is a standard Intel processor socket type.


Which of the following expansion slots is MOST commonly used for high end video cards.


Which of the following technologies can be accessed through the DisplayPort. (Select TWO).


Which of the following connections are typically on the external PC chassis. (Select TWO).


After a technician installs a video card, which of the following should the technician configure NEXT.


Which of the following is a benefit DHCP over static addressing.


A technician is securely accessing a remote router to check the running configuration. To do so the technician n ...


A remote employee has called the help desk asking how to print double sided pages on a small office printer Whi ...


A network administrator has noticed some lag in between two buildings connected by underground cabling The admin ...


A user would like to set a public network for a DMZ server. Which of the following is a public IP subnet.


A PC power supply has been replaced. It physically matches the old supply and the connectors are properly joined ...


A user, Ann, logs in to her computer and receives an error that sates this IP address is already in use. All com ...


Which of the following mobile connection types has the LOWEST data transmission rate.


A user has requested to have an extra 4GB of memory installed on a laptop. During the Installation process, whic ...


A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST sec ...


A customer is looking for new wearable technology and wants to track heart rate with little effort. Which of the ...


Which of the following cable connection types would be used to provide digital signal input to a TV tuner add i ...


A printer is printing spotty or horizontal lines. A technician has accessed the control panel, selected devices ...


A user would like to set up a wireless network that uses RADIUS as the authentication server and has the stronge ...


A security officer wants to eliminate username and password sharing on the network Which of the following techno ...


A user of a high end workstation requires a Blu Ray re writable drive to be installed The PC has available US ...


A user reports that all printout to a locally attached printer show only garbled characters. Which of following ...


A user reports that every time a document is printed to a laser printer, the document lettering smudges making i ...


Which of the following is an advantage of wearable technology over standard accessories.


Users are experiencing an issue with an office laser printer. A technician discovers toner dust is falling off t ...


Which of the following integrated devices in a laptop allows the users to capture images and audio.


An educational consulting company requires a new multifunction printer. The company prints a very high volume, i ...


A user asks a technician to connect a laptop dock to a large external monitor. Which of the following connection ...


A technician is replacing an older video card with a new high end video card in a workstation. The installation ...


A user has a PC with RAID configuration and reports slow computer performance. A technician uses the manufacture ...


A user needs access to a shared mailbox inside the mobile mail application through the company’s cloudbase ...


Given the following characteristics: Allows smartphones to make electronic payments Allows smartphones to be use ...


Which of the following devices allows a variety of digital musical instruments, computers, and other electronic ...


A customer would like to add a large form factor graphics card to a computer. Which of the following types of ca ...


A user cannot print to any of the network printers. A technician confirms the user is connected to all printers, ...


A customer brought a laptop with a cracked screen to a repair shop. The technician powered on the machine and ve ...


Which of the following represents a small collection of paired Bluetooth devices on a college campus network. ...


A technician has been asked to configure and install a system to host a public website. It will be placed onsite ...


Joe, a customer, contacts the help desk report his laptop screen has become dark and the screen content is diffi ...


Users are reporting degraded performance when utilizing certain application hosted by virtual machines. While tr ...


A technician is troubleshooting a BSOD and suspects the crash is being caused by a faulty motherboard. In which ...


Which of the following monitor has a type of “privacy filter” characteristic by default.


The digitizer of a modern laptop computer is used to:


A user has an inkjet printer that generates very sloppy prints with multiple colors missed in patterns. Which of ...


A user needs a drive system that offers redundancy while providing the fastest read/write speeds possible. Which ...


A technician is tasked with connecting a digital display to a computer that requires a 4GB connection speed. Whi ...


Which of the following does a DHCP server provide to a domain connected computer. (Choose two.)


A user is having intermittent problems connecting a computer to the office network. A technician determines the ...


A sales representative is planning a business trip that will involve stays at hotels in remote location with lit ...


A customer is looking for a device with high brightness and contrast but can maintain battery life for at least ...


A user reports that a PC monitor does not look correct. The user tried adjusting the settings, but the onscreen ...


Ann, a customer, is in an area where internet connectivity is available. When trying to access a web page on her ...


A 27 in (68.6 cm) analog monitor display shows the left and right sides are bulging outward. Which of the follow ...


When working on a computer that supports triple Channel memory configurations, which of the following RAM modul ...


Joe, a user, recently purchased a new multifunction printer and attempted to installed it himself He informed a ...


A musician asks for help with connection two MIDI devices to a computer. The computer has one MIDI in and one M ...


Which of the following is considered the I/O controller hub.


A user is working on a mobile workstation with a wireless mouse. The cursor around while the user is typing, And ...


One of the functions of a CMOS battery is to:


A technician is setting up a PC to host server in a SOHO. The technician uses a second router for this PC but fi ...


A technician is troubleshooting a server RAID array that shows the following error: “DRIVE 0 Not Found&rdq ...


The marking department of a company needs to transfer files to local storage devices for read/write access. Whic ...


Which of the following IP addresses would indicate a workstation is getting an APIPA address.


An end user reports to the information systems technician that a laptop hangs at the Windows logo for a Windows ...


A user reports that a laptop will not power on. A technician verifies that the battery and power adapter are fun ...


A company asks a technician to recommend a solution to conserve paper without degrading the print quality. Which ...


A user is looking a storage solution that has distributed parity without sacrificing performance. Which of the f ...


A technician receives a computer that is failing to boot properly. Upon boot it displays an error that the boot ...


A technician is replacing a drive that recently failed in a RAID configuration. However, after installing the ne ...


A user is unable to modify any data on an SD card. The user decides to format the drive, but receives an error m ...


Which of the following devices can be used to connect multiple devices within a network without broadcasting to ...


A user reports being unable to log in. Which of the following should be the FIRST step in troubleshooting.


Which of the following is the BEST method to use to secure data while wirelessly connected to the Internet. ...


A technician is deploying a wireless AP at a location where is not a power outlet nearby. Which of the following ...


An office has a regulatory requirement to segregate its PoS system from the office network (both work on separat ...


A technician reimaged several computers in a test lab with a test subnet of 10.1.5.1. The PC name was properly a ...


A user states a PC keeps shutting down. The problem started this morning and now the PC powers off after a few m ...


A consultant must be recommended a portable device that does not require WIFI access for video conferencing. Whi ...


Which of the following resources is the MOST critical when using cloud file storage synchronization application ...


A user has an older computer and needs to replace a CD ROM drive with a Blu ray player. Which of the following ...


A technician is tasked with changing a cable on a patch panel. The technician must ensure the cable matches TIA/ ...


A technician has connected a new multifunction printer to the company network. The technician has mapped the pri ...


A technician is adding a second processor to the motherboard of a workstation. Which of the following does the t ...


A technician is installing a 2.4GHz wireless router for a doctor’s office. The doctor ‘s office is l ...


A network administrator has a change to point the new intranet website to friendly name instead of an IP address ...


A remote user has attempted to install a new wireless printer on a home network. The user can print to it when p ...


Which of the following services provides the ability to resolve UNC to appropriate IP addresses.


A user reports an inability to print to a newly installed printer. The assigned technician discovers the user is ...


Which of the following serial interfaces has been increased in speed to 10Gbps and features two connector types ...


An application on an Android smartphone is frequently freezing. The user recently updated the application, but n ...


After a user replaces the RAM in a laptop, the laptop makes strange beeping sounds and does not boot the OS when ...


A junior technician has been making configuration changes on a computer that is connected to a wired network. Th ...


A user calls the help desk and states the LCD monitor is blurry and displaying muted colors. The help desk techn ...


Occasionally a technician will need to order a new feature for a printer. For which of the following types of pr ...


A technician is assembling a new computer and wants to ensure proper component temperatures. On which of the fol ...


A technician determines that a laptop’s internal network adapter is not working. An executive needs the la ...


A technician has been asked to make recommendations on building a server for home use. The server will store and ...


Which of the following Internet connection types is MOST likely to use a coaxial connector.


Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivit ...


A user is trying to connect to the Internet wirelessly but gets the following error message: Page cannot be disp ...


A customer brings in a PC that recently stopped working. The technician begins diagnosis and finds the following ...


A technician just finished installing a PCle video card in a workstation. Which of the following needs to be adj ...


A remote monitoring system needs to be connected directly to a base station 20km (12.4mi) away. Which of the fol ...


A technician notices the display flickering on a plugged in laptop. When using the laptop in another location, ...


A customer is looking to increase the performance of an older computer by purchasing additional memory. Which of ...


Which of the following print technologies requires special paper to print.


A technician has just installed a new ATX power supply in a P


A technician is called to troubleshoot a Windows file server. The technician is told that it takes longer than u ...


A technician receives a call from a user about printing issues. When the technician arrives, the laser printer i ...


Which of the following cable types uses RCA connectors to carry HD video.


A user is giving a presentation for the third time in a single day to off site customers. Each time the VGA out ...


A technician receives multiple calls from users stating that documents submitted to a shared printer are not pri ...


Which of the following encryption types is used with WPA2.


A user’s laptop will not power on because of a system board failure. The user has important documents stor ...


During an inspection, it was found that data racks were not properly grounded. To pass the inspection and addres ...


An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician ...


An IT vendor gives a technician the following address on a support call: 192.168.15.2/32. Which of the following ...


A technician is installing a new wireless router in a customer’s home. Which of the following settings sho ...


A custom built gaming PC is dropping frames while playing a graphic intensive video game, making it unplayable ...


Replacement of which of the following components on a laptop will typically require reinstallation of the OS. ...


A technician is servicing a laptop that cannot keep an IP address. When the laptop receives an IP address, it re ...


A user calls the help desk regarding a problem connecting a laptop to the Internet. When the laptop was plugged ...


A user is experiencing email problems and explains to a technician that all emails with graphics or images do no ...


A technician is upgrading the graphics card on an SFF P


A technician receives the following message at bootup: OS not found. The technician notices a flash drive insert ...


A user reports all printouts from a laser printer print so that the words smear when touched. Which of the follo ...


A user reports the computer network seems slow. The user’s office had one network port available, but the ...


A user reports a computer pauses for a long time when opening files in the music library after importing an exis ...


Which of the following types of network configurations would a university with a network spread across a large c ...


A technician is setting up a wireless printer that is capable of supporting 54Mbps maximum throughput and a 5GHz ...


A user is having issues with a smartphone that will not make calls; however, the user can browse the Internet wi ...


Which of the following is the main purpose of the +5VSB output of a power supply.


A technician set up a four port KVM recently. One of the computers does not respond when the technician types o ...


A company uses a laptop for employees to clock in and out for work. Which of the following devices should be ins ...


A user reports that a computer keeps shutting itself down. After troubleshooting, the technician determines the ...


A company offers several out of the box computer configurations to its clients. A client requests several new ...


Which of the following does IPv6 use to autoconfigure nodes.


A technician has received a call about an issue with a monitor. The technician notices certain spots on the disp ...


A user is having trouble moving and opening icons with a finger on a tablet. A technician has checked the prefer ...


A technician has noticed that when at company headquarters the laptop connection to the Internet is more respons ...


The network security team has been authorized to increase the security of a wireless network. Which of the follo ...


A user needs a device that meets all of the following criteria: 1. Longest possible battery life 2. Best in cl ...


Which of the following connection types can be used simultaneously for video, storage, and audio.


A technician upgraded the CPU, and now the system fails to stay powered on for more than 30 seconds. Which of th ...


A customer’s laptop display has suddenly become very dim. The image on the display can only be seen with a ...


Which of the following display types will be able to show the WIDEST range of colors.


A network consultant is configuring an existing server with five customer purchased hard drives. The customer&r ...


A technician is configuring a new web server and must have over 10TB fault tolerant storage, while minimizing th ...


A laptop user wants to connect three screens to a computer. The computer only has VGA and HDMI outputs. Which of ...


A customer is having a problem with a newly installed home network. Three computers and a cable modern are conne ...


A customer has connected a laptop to a projector using a VGA cable. The projector is not displaying the image fr ...


A laptop user reports that turning on airplane mode disconnects the external mouse. Which of the following disab ...


Which of the following types of devices MOST likely uses electronic ink technology.


A user has been terminated but is allowed to create a backup of personal files. The user has 5.2GB of data to sa ...


Which of the following connector types would MOST likely be used to connect multiple monitors to a laptop. (Ch ...


A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing the physical di ...


Which of the following connection types does a computer need to use a legacy KVM.


A user’s PC is displaying an OS NOT FOUND error message when starting up. The technician boots the compute ...


A user reports that documents from a laser printer have vertical lines covering the length of the page where not ...


A user wants to buy a smartphone that will allow for shopping with contactless payments. Which of the following ...


A client asks a technician to upgrade the Intel i5 processor in a laptop. The client wants to improve performanc ...


A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the ...


A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect t ...


A technician is trying to share an Internet connection from a mobile phone to a Windows 8 laptop. Which of the f ...


Which of the following interconnects devices to make a star topology.


The main laser printer constantly experiences paper jams when starting to print. A technician has cleaned the in ...


A customer wants to upgrade a computer with two additional hard drives, a more powerful GPU, a Blu ray drive, a ...


A technician upgraded a laptop’s storage by replacing the magnetic disk with an SS


Which of the following ports must be open for an email client to receive email.


Users report that a network printer has stopped working and the shared print queue has grown throughout the day. ...


Which of the following should be used for wiring a home cable Internet connection.


A user has reported to a technician that a workstation can no longer connect to the network file share. Upon ins ...


A technician receives a call from an end user who is concerned about a message on the computer screen that state ...


After installing a SOHO wireless router, none of the computers on the wireless network can access the Internet. ...


A motherboard manufacturer has released a fix for an issue involving a computer that would not complete the POST ...


A technician has recently replaced a dead bulb in a conference room projector. The following day, it is reported ...


A user experiences a sudden power loss, causing the computer to unexpectedly shut down. Upon rebooting, the user ...


A technician is investigating reporting issues with a computer. The technician logs into the computer, checks th ...


A user reports the F1 F2 keys on a laptop do not perform as expected. Another application opens when pressing F ...


A user reports that 3 D modeling software is performing slowly and that the entire system appears to run extrem ...


A user has a backup file that is 8.6GB and wants to save the entire file on one disc. Which of the following typ ...


A user recently purchased a Macbook that is not equipped with a network port. The user requests the WiFi passwor ...


Which of the following encryption types does WPA use.


A technician is troubleshooting a mobile device in which the touch screen is broken and is no longer responsive ...


A multimedia workstation has an existing SATA hard drive that is approaching full capacity. A technician wants t ...


While in flight, a user enabled airplane mode on a tablet. Which of the following functions are disabled when ai ...


Which of the following components would be the MOST important to include when configuring a graphic designer&rsq ...


A support technician troubleshoots a workstation with intermittent network connectivity to the company’s d ...


A user reports that when powering up a computer, only a blank screen appears, however, the computer functioned p ...


Which of the following connectors can be used for removable devices and has a bandwidth of 10Gbps.


A technician is installing a new office workgroup printer and wants to network it across all computers. Which of ...


A technician installed a new CPU and heat sink on the motherboard. After installation, the technician notices th ...


A technician is tasked with troubleshooting hard disk performance issues. The technician launches Performance Mo ...


A user reports that saving files to a file server seems slower than normal. A technician confirms the server sho ...


A developer wants an external hard drive connected to the laptop that supports the FASTEST possible transfer spe ...


Which of the following display connector types can transmit either a digital to digital signal or an analog t ...


For SDRAM to operate in dual channel mode, which of the following must be done. (Select TWO.)


Which of the following is used to terminate coaxial cabling to deliver Internet.


A technician has received a PC with a faulty motherboard, and has been asked to recover data from the 128GB SSD ...


A technician observes a single light on the front of a case that flashes intermittently during normal computer o ...


A technician is installing several new network lines. The technician has a spool of Cat 6 cable and a bag of RJ4 ...


A home has a modem that connects to the ISP via RG 59 cable. Which of the following WAN connections is MOST lik ...


A computer is being built with multiple gaming video cards to ensure a smooth gaming experience. Which of the fo ...


A traveling employee has returned from a trip. The employee’s laptop was working before the trip but is no ...


Which of the following settings allow users to access the Internet and external networks.


A user is building a custom workstation that will be used to multiboot various OSs, including Linux, Windows 7, ...


Which of the following characteristics do the 802.11a and 802.11ac wireless protocols share.


A company’s Chief Executive Officer (CEO) has asked a consultant to order a new external monitor to be use ...


Which of the following components is a thin transparent layer that reads the signal from a touch screen laptop ...


A technician replaces a PCle graphics card with a newer model. After installation, the technician connects a VGA ...


A technician assists a user with a local printer issue on a domain workstation. While working in a word processi ...


A technician wants to share a printer with multiple wireless networked computers. The printer only supports USB ...


Which of the following communication technologies MOST commonly utilizes mobile payment systems.


A technician is responding to a help desk ticket about the monitors in the student lab having no color and displ ...


A technician is troubleshooting a network connectivity issue. The technician reviews the output of the following ...


A marketing firm is upgrading its desktop computers so employees can send out discs with presentations on them. ...


A technician is creating new cables for a POTS. Which of the following connectors should the technician use to t ...


A technician needs to connect two buildings that are 500ft (150m) apart via Cat 6 cable. Which of the following ...


After installing a new monitor, a user notices that some colors are incorrectly displayed. The technician reboot ...


A user reports that a desktop laser printer produces pages that smudge when handled. A technician the toner has ...


A technician is installing new hard disks to begin a new Windows 8 installation and has successfully attached al ...


Which of the following monitor types is considered the MOST environmentally friendly to recycle.


Which of the following are the two connection types required for full functionality of tethered VR headsets when ...


A user reports that a laptop display is too dim. Which of the following would be the BEST troubleshooting step f ...


A customer has built a new computer. However, the computer will not POST. The customer calls the help desk to di ...


A customer has called to report that text and images are faint when printed. Which of the following should the t ...


Which of the following transmission technologies has the SHORTEST range.


Which of the following wireless connections requires pin enabled pairing before it can be used.


Which of the following connector types requires an adapter cable on thin form factor laptops.


A customer recently had a power outage that affected a P


A technician is visiting a client site in a high traffic area that often contains external visitors and contrac ...


A technician is called to work on a file server with two hard drives in a hardware RAID1 configuration. One of t ...